- mail@chalets-lesgets.com
- +33 450 79 75 22
- See Summer Site
A charming and popular catered chalet, Chalet Novelin has a hot tub and sauna, and is fully en-suite throughout. With great facilities, a sought-after location, and a menu that brings guests back year after year, Chalet Novelin offers unbeatable value.
The location of Ski Chalet Novelin is that ideal balance of just 150m from the skiing, in a quiet corner of the village just ten mins walk from the resort centre. For less experienced skiers, the free resort shuttle bus is just 100m from the chalet and will drop you off right at the main ski school and ski lifts.
Chalet Novelin is in a great location, 150m from the skiing and an easy ten minutes walk from the resort centre. For beginners and non-skiers, there is a bus stop just metres from the chalet door.
Local tourist tax is €1-2 per night per adult (final 2019-20 price to be published soon). An adult is anyone who is 18 years or older.
It is required that you have holiday insurance which includes cancellation cover.
If you cancel your holiday for any reason a cancellation charge is due.
| Days Before departure | Cancellation charge (% of total holiday cost) |
|---|---|
| 60 or more | 40% (this is the deposit) |
| 30 to 59 | 60% |
| 15 to 29 | 90% |
| 14 or less | 100% |
If you do not make the payments by their due dates or do not show up in resort or at the airport (as applicable),
your holiday will be cancelled without notice and the above charges apply. In reality we would make every effort to
contact you and only cancel without notice if we were unable to contact you.
Please ensure your insurance covers cancellation of your holiday for any reason.
Chalet Novelin comes with a fully-catered package, with all-inclusive drinks, plus a chalet host. After all, you're on holiday! So put your feet up and relax.
We are very proud of the food that we serve in our chalets and apartments. And past guests who have stayed in Chalet Novelin agree - just read our reviews. To find out more about our chalet catering click here.
A delicious continental breakfast with freshly baked pastries and bread. Served at a time that works for you, six mornings of your stay.
The only thing better than a great day on the slopes is the delicious cake that awaits your return. Baked freshly for your group.
A culinary event of finest regional cuisine that everyone can enjoy.
Enjoy an all-inclusive drinks package throughout your stay. House wines plus continental beer. Cheers!
Our fully-catered chalet package can be adapted to suit many but not all dietary requirements. Click here to find out about dietary requirements
Guests all dine together at an appointed dinner time. Please note, there is no separate high-tea sitting for children in the chalet but it can be heated, beforehand, by an adult member of the party, should you wish. Instructions can be provided by your chalet host.
For our catered holiday packages, we are able to make the below adaptations. To make sure that we can offer you the best possible service, please let us know about your needs when you book.
We are happy to cater for vegetarians and vegans. Please just let us know when you book :)
Most of our meals contain dairy and eggs. We can offer some of our main meals dairy free. For the dishes which can not be modified, or which contain eggs, we can offer the vegan option as an alternative. As an eggs- and dairy-free dessert, we offer fruit.
We can prepare our main courses without gluten, both the meat dishes and vegetarian dishes. Please note though there maybe still be traces of gluten in the meals. Some of our desserts are gluten-free, depending on the menu, if they are not we can not offer a gluten-free alternative but we can provide fruit on request.
Some of our desserts contain nuts and are not suitable for nut allergy sufferers. If you have a nut allergy, we can provide fruit as an alternative dessert - just let us know. Please note that all our dishes may contain traces of nuts.
Unless stated explicitly in the menu description, our meals do not contain fish or shellfish.
Our meals do not contain soya.
Chicken Stroganov - Chicken leg and supreme roasted with paprika then cooked low and slow in a creamy red pepper and mushroom sauce served with roasted winter vegetables and potatoes
Chick peas Stroganov - Casserole of chick peas, cooked low and slow in a creamy red pepper and mushrooms sauce served with roast winter vegetables and potatoes
Roast Chicken - Chicken, roasted with roast potatoes and broccoli
Chocolate Brownie - Chocolate and hazelnut brownie deconstructed in an individual pud-pot
Tartiflette - Traditional tartiflette with savoyard reblochon cheese and bacon lardons. Served with a healthy salad, french dressing, crunchy vegetables and seeds
Vegetarian Tartiflette - Traditional tartiflette with savoyard reblochon cheese. Served with a healthy salad, french dressing, crunchy vegetables and seeds
Chicken Nuggets - Homemade chicken nuggets served with fried potatoes and a tomato and cucumber salad
Apple Crumble - Granny smith apple crumble drizzled with a generous helping of real tahitian vanilla custard
Confit Pork Belly and Puy lentils - Roasted pork belly in beer and honey broth, crunchy crackling, casserole of green puy lentils simmered in the meat broth, fennel, turnips, runner beans and purple carrots roasted in extra virgin olive oil
Puy Lentils Pie - Green lentils simmered in red wine under golden puff pastry crust, fennel, turnips, runner beans and purple carrots roasted in extra virgin olive oil
Penne Bolognese - Classic bolognese with penne pasta and grated cheese
Granny's Chocolate Mousse Revisited - Dark chocolate mousse served middle of the table, plenty of exciting toppings too whet your palate
Burgundy Beef - Traditional Burgundy beef, glazed carrots and red onions. All simmered for 6 hours in a rich red wine sauce and served with baked polenta, spinach and AOP comté cheese
Baked Macaroni - Baked macaroni pasta in a creamy sauce with fresh spinach, pine nuts, sun-dry tomatoes and AOP comté cheese and a mixed salad
Macaroni, Carbonara Style - Macaroni baked with in a carbonara style with parmigiano reggiano, tomato and cucumber salad
Coconut Tart - Coconut and almond tart, topped with a marmalade of clementine and fresh pineapple
Wednesday is the staff day off so there is no evening meal today. As an optional extra if you would like us to provide a raclette night for you and your group, just let us know. Click here to find out more...
Our Revisited Cottage Pie - Rich beef stew cooked low and slow, confit carrot and leeks, served in a mash potato pie, buttered cauliflowers, romanescos and brocolis
Vegetarian Cottage Pie - Rich kidney bean stew cooked low and slow, confit carrot and leeks, served in a mash potato pie, buttered cauliflowers, romanescos and brocolis
Classic Cottage Pie - Mince beef pie, steamed garden peas
Vanilla Panna Cotta - real vanilla panna cotta, blackberry jam, white chocolate crumble
Pork and Cider Casserole - Pork cooked low and slow for few hours in a cider and apple sauce, celery and aubergines, roast baby potatoes in butter with fresh thyme and garlic
Aubergine gratin in sun dried tomato cream with parmigiano reggiano, roast baby potatoes in butter with fresh thyme and garlic
Lasagne - Always a favourite, our classic homemade lasagne
Layer Cake - Pistachio, raspberry, white chocolate and lime layered cake
For our catered holiday packages, we are able to make the below adaptations. To make sure that we can offer you the best possible service, please let us know about your needs when you book.
We are happy to cater for vegetarians and vegans. Please just let us know when you book :)
Most of our meals contain dairy and eggs. We can offer some of our main meals dairy free. For the dishes which can not be modified, or which contain eggs, we can offer the vegan option as an alternative. As an eggs- and dairy-free dessert, we offer fruit.
We can prepare our main courses without gluten, both the meat dishes and vegetarian dishes. Please note though there maybe still be traces of gluten in the meals. Some of our desserts are gluten-free, depending on the menu, if they are not we can not offer a gluten-free alternative but we can provide fruit on request.
Some of our desserts contain nuts and are not suitable for nut allergy sufferers. If you have a nut allergy, we can provide fruit as an alternative dessert - just let us know. Please note that all our dishes may contain traces of nuts.
Unless stated explicitly in the menu description, our meals do not contain fish or shellfish.
Our meals do not contain soya.
On your arrival day, we will aim to have your room ready by 3pm and you should feel welcome to arrive at Chalet Novelin from that time onwards. On your departure day, the check-out time is 10am and all bedrooms must be vacated by that time. If you arrive in Les Gets before 3pm or wish to leave after 10am, we will be happy to provide space to store baggage etc.
Our flagship chalet in the village centre - just 300m to the main ski lifts. Enjoy all-inclusive drinks as part of the luxury package. In-house chalet chef. Outdoor hot tub. Five large bedrooms.
Chalet PageThis recently-renovated chalet is situated in the very centre of Les Gets - just 300m from the main ski lifts and ski school. All-inclusive wine and beer. Stunning balcony views. Five bedrooms.
Chalet PageSpacious chalet in a quiet area of Les Gets village. Experienced skiers can ski-out 100m from the door. Shuttle bus stop even closer. Inclusive drinks package. Lots of storage space. Four bedrooms.
Chalet PageOne of two sister-chalets sharing the most central location possible. Just 70m from Mont Chery telecabine and 200m from the ski school. Spacious basement room. Washer/drier. Four bedrooms.
Chalet PageThe second of two sister-chalets in the pin-point of Les Gets centre. Just 70m from Mont Chery telecabine and 200m from the ski school. Spacious basement room. Washer/drier. Four bedrooms.
Chalet PageGreat facilities, great location. Hop on the Perrieres lift (200m away) or catch the free shuttle bus from right outside. Inclusive drinks package. Outdoor hot tub. Ski room with driers. Five bedrooms.
Chalet PageFull renovation for 2019-20. Expect the best. Amazing location, 250m to main ski lifts and ski school. Sauna and outdoor hot tub. Inclusive drinks. Four bedrooms.
Chalet PageGuests in Chalet Novelin enjoy all-inclusive house wine and beer throughout their stay. Cheers!
This winter, Chalet Novelin will be offering a fully-catered package. Menu designed by Head Chef Raphael and served by your own chalet host. There is one evening meal service time for adults and children. There are now child friendly options for every night of the week. See Child friendly options.
Chalet Novelin comes wth a chalet host who will be there to serve your meals and offer any assistance you may require.
A real luxury touch. Sweat out the indulgence of your holiday and ease your aching legs ready for another day on the slopes tomorrow.
A spacious ski room with boot warmers and plenty of storage space. Nobody likes cold wet ski boots in the morning.
An essential ingredient for any luxury chalet holiday. After a long day on the slopes, relax those aching muscles with a soothing dip in the hot tub.
Top tip: Guests often bring an extra towel for when they use the hot-tub.
In a quiet area by the lake. Experienced skiers can ski-out 150m from the chalet. For beginners, the bus stop is just metres from the chalet door. 10-min walk to centre.
Warm your toes by the fire as you return from the slopes each afternoon. A roaring fire is the centrepiece of a cosy chalet atmosphere.
Need a lift pass? Ski lessons or ski hire? Perhaps airport transfers or child care? We can arrange it all for you at no extra cost. We take care of everything so you can relax. This is our free Concierge Service and it is part of your holiday with us.
At Mountain and Tradition, we take chalet cuisine very seriously. Nothing leaves chef Raphael's kitchens unless it sure to impress. But don't take our word for it: read our reviews to see how the dishes we serve continue to bring guests back year after year.
Chalet Novelin offers a fully-catered package with all-inclusive drinks, plus a chalet host. Each meal is prepared under the watchful eye of Head Chef Raphael, who also designs each menu and sources the ingredients from trusted local suppliers. To find out more, you can see this winter's menus, find out what's included or read about our catering philosophy.
As a guest in one of our chalets our Concierge Service is part of your holiday. Let us take care of you even before your holiday has begun. We can book your lift passes, ski hire, ski lessons, airport transfers and more. Our prices are the same as you would pay if you were to book these services yourself., the big difference is we take care of all the hassle. This is our Concierge Service and it is part of your holiday with us.
Our inside knowledge of Les Gets and the surrounding areas means we can give you expert advice and guidance on all manner of services from child minding to ice diving!
Click your room or floor on the left to find out more about where you will be staying in Chalet Novelin.
A double/twin room. Ensuite bathroom with a bath (shower overhead).
A spacious 3 guest bedroom with a double and a single bed. Ensuite bathroom with shower.
A spacious room with three single beds. Ensuite bathroom with a shower.
A well laid out room for 4 guests with ample storage space. One double bed and two single beds. Ensuite bathroom with a shower.
Click the floor plan to see it up close. In summer, the ski room can be used to store your bicycles safely. Please note that we do not provide bikes as part of the chalet package at any time of year.
Dining, living areas & Room 1. Click the floor plan to see it up close
Bedrooms 2, 3 & 4. Click the floor plan to see it up close
Our flagship chalet in the village centre - just 300m to the main ski lifts. Enjoy all-inclusive drinks as part of the luxury package. In-house chalet chef. Outdoor hot tub. Five large bedrooms.
Chalet PageThis recently-renovated chalet is situated in the very centre of Les Gets - just 300m from the main ski lifts and ski school. All-inclusive wine and beer. Stunning balcony views. Five bedrooms.
Chalet PageSpacious chalet in a quiet area of Les Gets village. Experienced skiers can ski-out 100m from the door. Shuttle bus stop even closer. Inclusive drinks package. Lots of storage space. Four bedrooms.
Chalet PageOne of two sister-chalets sharing the most central location possible. Just 70m from Mont Chery telecabine and 200m from the ski school. Spacious basement room. Washer/drier. Four bedrooms.
Chalet PageThe second of two sister-chalets in the pin-point of Les Gets centre. Just 70m from Mont Chery telecabine and 200m from the ski school. Spacious basement room. Washer/drier. Four bedrooms.
Chalet PageGreat facilities, great location. Hop on the Perrieres lift (200m away) or catch the free shuttle bus from right outside. Inclusive drinks package. Outdoor hot tub. Ski room with driers. Five bedrooms.
Chalet PageFull renovation for 2019-20. Expect the best. Amazing location, 250m to main ski lifts and ski school. Sauna and outdoor hot tub. Inclusive drinks. Four bedrooms.
Chalet PageBooking your ski holiday with us couldn't be easier. Simply use the booking form though the prices table, or just get in touch. From there, we'll look after everything for you.
Please also read our terms and conditions before booking.
These conditions apply to all holidays booked with SARL Montagne & Tradition, trading as "Chalets-LesGets.com" ("we" or "us"), and all people named or booked for by the party leader ("you"). "Our services" are those SARL Montagne & Tradition provide directly, such as food and accommodation. All other services provided by external suppliers, such as, but not limited to, childcare, ski lessons, ski hire and lift passes, are not classed as part of "our services". There is a section (section 5) for external suppliers. The rest of these booking terms and conditions apply exclusively to matters of our services only. "The holiday" is our package of food & accommodation only.
The contract is made on the date we issue confirmation of your booking (via email) from which point on you are said to have booked. No contract or obligation exists between us and you before this date. Your booking of a holiday with us confirms you understand and accept all terms and conditions laid down in our "Booking Terms and Conditions". We reserve the right to change our booking terms and conditions without notice. If you have already booked a holiday before any change you have the option to stay with the booking terms and conditions from your booking date. You will be notified in writing (email, fax or letter) of any proposed change and you must accept or refuse this within 28 days. If you make no contact then it is taken as you have accepted the new booking terms and conditions.
This contract does not apply to any services not classed as part of our services, such as childcare, ski lessons, ski hire and lift passes. We have no liability or obligation bearing from their providers, and offer no comment on the services they can provide.
After you have booked we will not apply any surcharges to you, even if the value of sterling falls.
We reserve the right to change our prices either quoted or published at any time without notice. Although we update our website regularly, it will not always be up to the minute. Please contact us for an up to date price and availability information.
A party leader making a booking takes responsibility for the whole party, including payment. The below applies to bookings of our services only.
i)Deposit
The deposit is of 40% of the full holiday price. This is non-refundable.
ii) Confirmation
We will issue confirmation of your booking when the full deposit has been received and cleared. Only from the date
of this confirmation does any contract or obligation exist between us and you.
iii) Final Balance
The Final Balance is due 60 days before departure. If this is not paid, then the holiday is deemed to have been
cancelled. We reserve the right to re-sell the holiday without notice.
iv) Bookings made within 60 days of departure
The deposit and final balance are both due on booking.
We may make bookings on your behalf with third parties, for example ski schools, ski hire providers, the lift pass office, childcare providers, restaurants and transfer companies. All third party bookings are subject to the terms and conditions of the provider. All contracts made are between you and the third party provider. We do not enter into any contract with third parties, and do not have obligation for any matter arising from a third party provider. We do not offer any comment on the standard of services they may provide. All disputes must be taken up with the provider directly, including requests for refunds, even if we have paid the supplier on your behalf.
There are no alteration fees.
i) Alteration before the date of payment of the final balance
On a discretionary basis only, and where availability permits, it may be possible for you to change your dates of
stay, rooms booked and names of party members prior to the date of payment of the final balance. If the holiday
price goes up because of your requested changes, you will be required to make up the difference in price. If the
price goes down because of your requested changes, a refund of the difference remains at our discretion.
ii) Alteration after the date of payment of the final balance
You many only alter the names of persons travelling up to 14 days before departure. No monies will be refunded for a
person taking the place who would upon normal booking pay less than the original person has paid (e.g. if a child
takes the place of a full paying adult there will be no refund).
iii) All other alterations
All other alterations not specifically mentioned above are considered a cancellation of the whole party who will
then need to re-book. The charges for cancellation are outlined below.
If you cancel your holiday for any reason a cancellation charge is due.
| Days Before departure | Cancellation charge (% of total holiday cost) |
|---|---|
| 60 or more | 40% (this is the deposit) |
| 30 to 59 | 60% |
| 15 to 29 | 90% |
| 14 or less | 100% |
If you do not make the payments by their due dates or do not show up in resort or at the airport (as applicable),
your holiday will be cancelled without notice and the above charges apply. In reality we would make every effort to
contact you and only cancel without notice if we were unable to contact you.
Please ensure your insurance covers cancellation of your holiday for any reason.
In the very unlikely event we need to make a cancellation for reasons not classed as "force majeure" then we will offer you a full refund of all monies paid. In the case of us making a major alteration to your holiday, you may select either a full refund of all monies paid or the altered holiday offered by us. Change of dates of holiday or removal of exclusive use of the chalet are classed as major alterations. All other alterations, including change of room and change of chalet, are classed as minor alterations and no offer of full refund is applicable. The refund of all monies paid is the full limit of our liability, we accept no liability for any other costs incurred to you, including charges for cancellation of your travel and cancellation of other services for example ski hire, ski lessons, lift passes and childcare.
In the case of alteration to, or cancellation of your holiday due to force majeure then no refund will be given. Force majeure is unusual circumstances outside our control, including, but not limited to, war, threat of war, terrorist action or threatened terrorist action, riots, industrial action, natural or nuclear disasters, fire, flooding or adverse weather conditions, closure of ports and airports or similar events.
We take responsibility for the actions or omissions of our staff only in the course of their normal work. We take no responsibility of any actions or omissions of staff outside normal working times, including voluntary skiing with guests and socialising with guests. We take no responsibility for any persons not employed by SARL Montagne & Tradition, even if they are a third party supplier connected to us.
Where you do not incur death or personal injury, our liability is limited to the full monies paid to us for our services. No extra costs, for example travel from the UK, are liable to us.
We reserve the right to charge you for any damage to our property and for any unusual cleaning. This must be paid within 24hrs else we reserve the right to terminate this contract and all services we provide to you, including accommodation, food and transfers. Any behaviour deemed by us to be anti-social may result in the immediate termination of this contract and all services we provide to you. Group bookings are classed as one. No further obligation would be due to any member of a party, even if a non-offender, of a terminated contract.
We will endeavour to have your room ready by 3pm on the day of your arrival. Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 3pm, or wish to leave after 10am .
In the event that you have reason to complain whilst on holiday with us, you should immediately notify your Resort Manager. By raising complaints early, they can often be dealt with quickly so the rest of the holiday can continue to your satisfaction. If you are still unhappy after your initial complaint, please inform us that any actions we have taken have not corrected the problem to your satisfaction. If you remain dissatisfied the party leader must write to us within 28 days of the end of the holiday giving full details of the complaint. For all complaints and claims which do not involve personal injury, illness or death, we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Please note there are many factors outside our control, notably weather driven aspects such as lack of snow or water shortages. Although we have no liability for factors outside our direct control, we will do our best to help.
In a mountain resort it can take longer to rectify any problems that may occur than you might expect in the U.K., especially involving trades persons and during the holiday periods. Please bear this in mind when we are dealing with any issues.
We do not include ski hosting with our holidays. Sometimes us or our staff may ski with you. We are not ski instructors. They are in no way leading or teaching you, and this is outside the scope of your booked holiday. All issues of safety are your own responsibility. You must make all decisions as to whether the terrain is suitable for your own ability. We have no liability for any accidents or losses, no matter how they occur or what terrain they occur on.
We have tried to make all information in our website as accurate as possible. Please note our prices and availability published may be out of date, please call us for an up to date quote. All information regarding 3rd party suppliers has been supplied by them to us, but we make no claims to it being complete or up to date. They may subsequently have altered their information, making the facts we have published inaccurate or incomplete.
All photos we publish are of the resort or chalet in question except where the subject is not the scenery itself, for example photos of a ski instructor or our staff.
Although we will try our best, it can take a large amount of time to rectify any technical problems due to the remoteness of ski resorts from the suppliers. We cannot guarantee our internet access to work. We do not provide any computers.
Chalets are not always built with child safety in mind. Parents must be aware there are greater risks than in a normal home environment, and extra care should be taken at all times.
Furnishing may vary from that shown or described. Rooms may not be lockable.
Transfers are not included in your holiday price but can be added for an additional charge from and to Geneva Airport only. These maybe be in private or shared minibuses with guests of other companies going to other chalets. There may be a wait at the airport for other guests to arrive before your transfer departs. The times are at our discretion, if you would like another time then you would need to arrange and pay for that yourself. We take no responsibility for any loss or costs incurred to you due to the actions or omissions of any 3rd party suppliers including transfer companies.
Hot tubs and saunas can break down and it can take time to get them fixed in a ski resort and as such we cannot promise them to be in working order.
You must have adequate liability, medical and cancellation insurance for a snow sports holiday. Please provide us with the name of your insurer and a policy number in case of emergencies.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
The contract between us and you, and any matters arising from it, will be governed under French law and are subject to the jurisdiction of the courts of France.
Prices for next season have not yet been published but we will get them online as soon as they become available. Please get in touch for more information. Thanks :)
Booking your ski holiday with us couldn't be easier. Simply use the booking form though the prices table, or just get in touch. From there, we'll look after everything for you.
Please also read our terms and conditions before booking.
These conditions apply to all holidays booked with SARL Montagne & Tradition, trading as "Chalets-LesGets.com" ("we" or "us"), and all people named or booked for by the party leader ("you"). "Our services" are those SARL Montagne & Tradition provide directly, such as food and accommodation. All other services provided by external suppliers, such as, but not limited to, childcare, ski lessons, ski hire and lift passes, are not classed as part of "our services". There is a section (section 5) for external suppliers. The rest of these booking terms and conditions apply exclusively to matters of our services only. "The holiday" is our package of food & accommodation only.
The contract is made on the date we issue confirmation of your booking (via email) from which point on you are said to have booked. No contract or obligation exists between us and you before this date. Your booking of a holiday with us confirms you understand and accept all terms and conditions laid down in our "Booking Terms and Conditions". We reserve the right to change our booking terms and conditions without notice. If you have already booked a holiday before any change you have the option to stay with the booking terms and conditions from your booking date. You will be notified in writing (email, fax or letter) of any proposed change and you must accept or refuse this within 28 days. If you make no contact then it is taken as you have accepted the new booking terms and conditions.
This contract does not apply to any services not classed as part of our services, such as childcare, ski lessons, ski hire and lift passes. We have no liability or obligation bearing from their providers, and offer no comment on the services they can provide.
After you have booked we will not apply any surcharges to you, even if the value of sterling falls.
We reserve the right to change our prices either quoted or published at any time without notice. Although we update our website regularly, it will not always be up to the minute. Please contact us for an up to date price and availability information.
A party leader making a booking takes responsibility for the whole party, including payment. The below applies to bookings of our services only.
i)Deposit
The deposit is of 40% of the full holiday price. This is non-refundable.
ii) Confirmation
We will issue confirmation of your booking when the full deposit has been received and cleared. Only from the date
of this confirmation does any contract or obligation exist between us and you.
iii) Final Balance
The Final Balance is due 60 days before departure. If this is not paid, then the holiday is deemed to have been
cancelled. We reserve the right to re-sell the holiday without notice.
iv) Bookings made within 60 days of departure
The deposit and final balance are both due on booking.
We may make bookings on your behalf with third parties, for example ski schools, ski hire providers, the lift pass office, childcare providers, restaurants and transfer companies. All third party bookings are subject to the terms and conditions of the provider. All contracts made are between you and the third party provider. We do not enter into any contract with third parties, and do not have obligation for any matter arising from a third party provider. We do not offer any comment on the standard of services they may provide. All disputes must be taken up with the provider directly, including requests for refunds, even if we have paid the supplier on your behalf.
There are no alteration fees.
i) Alteration before the date of payment of the final balance
On a discretionary basis only, and where availability permits, it may be possible for you to change your dates of
stay, rooms booked and names of party members prior to the date of payment of the final balance. If the holiday
price goes up because of your requested changes, you will be required to make up the difference in price. If the
price goes down because of your requested changes, a refund of the difference remains at our discretion.
ii) Alteration after the date of payment of the final balance
You many only alter the names of persons travelling up to 14 days before departure. No monies will be refunded for a
person taking the place who would upon normal booking pay less than the original person has paid (e.g. if a child
takes the place of a full paying adult there will be no refund).
iii) All other alterations
All other alterations not specifically mentioned above are considered a cancellation of the whole party who will
then need to re-book. The charges for cancellation are outlined below.
If you cancel your holiday for any reason a cancellation charge is due.
| Days Before departure | Cancellation charge (% of total holiday cost) |
|---|---|
| 60 or more | 40% (this is the deposit) |
| 30 to 59 | 60% |
| 15 to 29 | 90% |
| 14 or less | 100% |
If you do not make the payments by their due dates or do not show up in resort or at the airport (as applicable),
your holiday will be cancelled without notice and the above charges apply. In reality we would make every effort to
contact you and only cancel without notice if we were unable to contact you.
Please ensure your insurance covers cancellation of your holiday for any reason.
In the very unlikely event we need to make a cancellation for reasons not classed as "force majeure" then we will offer you a full refund of all monies paid. In the case of us making a major alteration to your holiday, you may select either a full refund of all monies paid or the altered holiday offered by us. Change of dates of holiday or removal of exclusive use of the chalet are classed as major alterations. All other alterations, including change of room and change of chalet, are classed as minor alterations and no offer of full refund is applicable. The refund of all monies paid is the full limit of our liability, we accept no liability for any other costs incurred to you, including charges for cancellation of your travel and cancellation of other services for example ski hire, ski lessons, lift passes and childcare.
In the case of alteration to, or cancellation of your holiday due to force majeure then no refund will be given. Force majeure is unusual circumstances outside our control, including, but not limited to, war, threat of war, terrorist action or threatened terrorist action, riots, industrial action, natural or nuclear disasters, fire, flooding or adverse weather conditions, closure of ports and airports or similar events.
We take responsibility for the actions or omissions of our staff only in the course of their normal work. We take no responsibility of any actions or omissions of staff outside normal working times, including voluntary skiing with guests and socialising with guests. We take no responsibility for any persons not employed by SARL Montagne & Tradition, even if they are a third party supplier connected to us.
Where you do not incur death or personal injury, our liability is limited to the full monies paid to us for our services. No extra costs, for example travel from the UK, are liable to us.
We reserve the right to charge you for any damage to our property and for any unusual cleaning. This must be paid within 24hrs else we reserve the right to terminate this contract and all services we provide to you, including accommodation, food and transfers. Any behaviour deemed by us to be anti-social may result in the immediate termination of this contract and all services we provide to you. Group bookings are classed as one. No further obligation would be due to any member of a party, even if a non-offender, of a terminated contract.
We will endeavour to have your room ready by 3pm on the day of your arrival. Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 3pm, or wish to leave after 10am .
In the event that you have reason to complain whilst on holiday with us, you should immediately notify your Resort Manager. By raising complaints early, they can often be dealt with quickly so the rest of the holiday can continue to your satisfaction. If you are still unhappy after your initial complaint, please inform us that any actions we have taken have not corrected the problem to your satisfaction. If you remain dissatisfied the party leader must write to us within 28 days of the end of the holiday giving full details of the complaint. For all complaints and claims which do not involve personal injury, illness or death, we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Please note there are many factors outside our control, notably weather driven aspects such as lack of snow or water shortages. Although we have no liability for factors outside our direct control, we will do our best to help.
In a mountain resort it can take longer to rectify any problems that may occur than you might expect in the U.K., especially involving trades persons and during the holiday periods. Please bear this in mind when we are dealing with any issues.
We do not include ski hosting with our holidays. Sometimes us or our staff may ski with you. We are not ski instructors. They are in no way leading or teaching you, and this is outside the scope of your booked holiday. All issues of safety are your own responsibility. You must make all decisions as to whether the terrain is suitable for your own ability. We have no liability for any accidents or losses, no matter how they occur or what terrain they occur on.
We have tried to make all information in our website as accurate as possible. Please note our prices and availability published may be out of date, please call us for an up to date quote. All information regarding 3rd party suppliers has been supplied by them to us, but we make no claims to it being complete or up to date. They may subsequently have altered their information, making the facts we have published inaccurate or incomplete.
All photos we publish are of the resort or chalet in question except where the subject is not the scenery itself, for example photos of a ski instructor or our staff.
Although we will try our best, it can take a large amount of time to rectify any technical problems due to the remoteness of ski resorts from the suppliers. We cannot guarantee our internet access to work. We do not provide any computers.
Chalets are not always built with child safety in mind. Parents must be aware there are greater risks than in a normal home environment, and extra care should be taken at all times.
Furnishing may vary from that shown or described. Rooms may not be lockable.
Transfers are not included in your holiday price but can be added for an additional charge from and to Geneva Airport only. These maybe be in private or shared minibuses with guests of other companies going to other chalets. There may be a wait at the airport for other guests to arrive before your transfer departs. The times are at our discretion, if you would like another time then you would need to arrange and pay for that yourself. We take no responsibility for any loss or costs incurred to you due to the actions or omissions of any 3rd party suppliers including transfer companies.
Hot tubs and saunas can break down and it can take time to get them fixed in a ski resort and as such we cannot promise them to be in working order.
You must have adequate liability, medical and cancellation insurance for a snow sports holiday. Please provide us with the name of your insurer and a policy number in case of emergencies.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
The contract between us and you, and any matters arising from it, will be governed under French law and are subject to the jurisdiction of the courts of France.
Our flagship chalet in the village centre - just 300m to the main ski lifts. Enjoy all-inclusive drinks as part of the luxury package. In-house chalet chef. Outdoor hot tub. Five large bedrooms.
Chalet PageThis recently-renovated chalet is situated in the very centre of Les Gets - just 300m from the main ski lifts and ski school. All-inclusive wine and beer. Stunning balcony views. Five bedrooms.
Chalet PageSpacious chalet in a quiet area of Les Gets village. Experienced skiers can ski-out 100m from the door. Shuttle bus stop even closer. Inclusive drinks package. Lots of storage space. Four bedrooms.
Chalet PageOne of two sister-chalets sharing the most central location possible. Just 70m from Mont Chery telecabine and 200m from the ski school. Spacious basement room. Washer/drier. Four bedrooms.
Chalet PageThe second of two sister-chalets in the pin-point of Les Gets centre. Just 70m from Mont Chery telecabine and 200m from the ski school. Spacious basement room. Washer/drier. Four bedrooms.
Chalet PageGreat facilities, great location. Hop on the Perrieres lift (200m away) or catch the free shuttle bus from right outside. Inclusive drinks package. Outdoor hot tub. Ski room with driers. Five bedrooms.
Chalet PageFull renovation for 2019-20. Expect the best. Amazing location, 250m to main ski lifts and ski school. Sauna and outdoor hot tub. Inclusive drinks. Four bedrooms.
Chalet PageHaving been born and raised right here in Les Gets, Raphael travelled Europe as a noted chef before returning to his home in 2008 to found Mountain and Tradition with his wife, Jana. Drawing on her background in hospitality, Jana looks after the organisational side of your ski break, making sure everything is in place for the perfect ski chalet holiday.
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