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Our standard prices give you market-leading financial protection. We call it our FlexiPlus Cancellation Policy. That includes being 100% refundable up to 30 days before your arrival. Plus, even after that, if you are forced to cancel due to any of these covid-19 travel restrictions, you can also get a 100% refund up to just one day before your holiday starts. We haven't found this level of protection anywhere else. Find out more....
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Chalet Novelin is a charming and popular catered chalet that brings guests back year after year. With a hot tub plus a sauna, a sought-after location, and en-suite facilities throughout, Chalet Novelin offers unbeatable value for any group.
The location of Ski Chalet Novelin is just 150m from the skiing. Located in a quiet corner of the village just 15 minute walk from the resort centre. For less experienced skiers, the free resort shuttle bus stops just 130m from the chalet and will drop you off right at the main ski school and ski lifts.
With local pine cladding and exposed beams, Novelin's open-plan living area celebrates the best traditions of Savoyarde interiors. Space here is extensive, allowing even the largest groups to spread out while still sharing the relaxing focal point of the chalet's roaring log fire. Click to see floor plans...
A comfortable two-bed room which can be arranged as a double or twin. Ensuite bath with shower over and separate wc. Situated on the middle floor.
A comfortable three-person bedroom with one double bed and one single. Ensuite with shower and wc. Situated on the top floor.
A comfortable three-bed room which can be arranged as a double plus a single, or simply as three single beds. Ensuite with shower and wc. Situated on the top floor.
A comfortable bedroom with a double bed, plus two singles. Ensuite with shower and wc. Situated on the top floor.
Chalet Novelin is in a great location, 150m from the skiing and an easy 15 minute walk from the resort centre. For beginners and non-skiers, there is a bus stop just metres from the chalet door.
This is a quiet area of the village. The nearest bars, restaurants and shops will be found in the village centre.
Experienced skiers can be on the slopes straight after breakfast, ski-out is 150m away. For the less experienced, a 5 minute bus ride delivers you to the ski school and the Chavannes cable car. This delivers you straight to the beginner slopes. The bus stop is just 130m from the front door. The outward journey of Ligne B takes around 5 minutes.
If you're confident skiing blue slopes, take the flat but picturesque Bleuet slope all the way down to the car park by the lake and unclip your skis just 150m from the chalet. Alternatively, you can stop at the top of the Gentiane's final steep descent into the village centre and cut across to the top of the Vieux Chene drag lift. Keep going in this direction and unclip just 150m from the chalet door. For the less experienced, or for those who prefer to stop in the village centre for aprés ski, the resort shuttle bus is a handy alternative. The direct Ligne B route home takes about 15 minutes.
The following table shows how many evening meals are included in your catered holiday package with us, depending on the length of your stay.
| Length of Stay (Days) | Number of Evening Meals |
|---|---|
| 7 | 5 |
| 6 | 4 |
| 4 | 3 |
| 3 | 2 |
On the other nights, when our chalet hosts are off, we will be happy to make a table reservation at a local restaurant of your choice. If you're not sure where is best, just let us know what kind of dining experience you most enjoy and we will be happy to recommend somewhere for you.
×Local tourist tax for the 2021-22 season is €2.30 per night per adult. An adult is anyone who is 18 years or older.
It is a requirement for all bookings that all guests have holiday insurance which includes cancellation cover. If you cancel your holiday for any reason (including force majeure) a cancellation charge will be due. For further details about force majeure events, please see our terms and conditions The cancellation charge varies depending on the length of notice which is given for the cancellation, as well as which pricing option you chose at the time of booking.
| Notice of cancellation (days before arrival date) | Refund % of total holiday cost |
|---|---|
| 30 or more | 100% refund, including your deposit |
| 1 to 29 | If any of the below Covid-19 related travel restrictions are in place, you can also get a 100% refund for everything you've paid us, including your deposit.
If none of the above Covid-19 travel restrictions are in place, or if the self-isolation / quarantine restrictions are due to you or a party member not being able to present a valid vaccination certificate, you can still cancel and get a refund of 60% of your holiday price. |
| Less than 1 days | Full holiday price forfeited |
Our FlexiPlus Cancellation Policy does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. It also does not cover you if a party member contracts covid-19 in resort. Please make sure your travel insurance will cover you for these situations.
| Notice of cancellation (days before arrival date) | Refund % of total holiday price |
|---|---|
| 60 or more | Deposit is forfeited |
| 30 to 59 | 40% |
| 1 to 29 | 10% |
| Less than 1 days | Full holiday price forfeited |
If the French authorities instruct us to close our chalets due to Covid-19 before your stay, you'll get a 100% refund of what you've paid us.
You must let us know if you wish to cancel, even in scenarios that might seem obvious (e.g. if all borders are closed). If you do not let us know you wish to cancel then you'll be classed as a "no-show" and the full holiday price forfeited. You must let us know in writing that you wish to cancel, by email is fine.
×If you have booked a week-long holiday, chalet hosting and catering is included on 5 nights of your stay. The other 2 evenings are staff nights off and catering is not included as standard. However, for an additional charge, we can deliver freshly prepared meals to your chalet. You would just need to pop the main dish in the oven, serve and enjoy. If you would like to know more about this option, please just let us know. Alternatively, if you would prefer that we make a restaurant reservation for you, we'll be happy to help you with that, too.
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For those with experience, skiing is possible 150m from the chalet
Ease those aching muscles with a relaxing dip in the hot tub.
Relax and recover in the sauna, ready for another big day on the slopes.
Rooms for two, three or four guests. Great for families.
Chalet Novelin offers a fully-catered package. Menu designed by Head Chef Raphael and served by your own chalet host.
Guests in Chalet Novelin enjoy all-inclusive house wine and beer throughout their stay. Cheers!
A real luxury touch. Sweat out the indulgence of your holiday and ease your aching legs ready for another day on the slopes tomorrow.
An essential ingredient for any ski chalet holiday. After a long day on the slopes, relax those aching muscles with a soothing dip in the hot tub.
A spacious ski room with boot warmers and plenty of storage space. Nobody likes cold wet ski boots in the morning.
In a quiet area by the lake. Experienced skiers can ski-out 150m from the chalet. For beginners, the bus stop is just metres from the chalet door. 15 minute walk to centre.
Warm your toes by the fire as you return from the slopes each afternoon. A roaring fire is the centrepiece of a cosy chalet atmosphere.
At no extra cost to you, we can organise your lift pass, equipment hire, ski lessons, airport transfers and childcare. This free concierge service is part of your holiday package with us.
On your arrival day, we will aim to have your chalet ready by 4pm and you should feel welcome to arrive at Chalet Novelin from that time onwards. On your departure day, the check-out time is 10am and the chalet must be vacated by that time. If you arrive in Les Gets before 4pm or wish to leave after 10am, we will be happy to provide space to store baggage however there will be no access to the chalet itself.
Chalet Novelin does not currently offer short break holidays. For information about our ski weekends and which chalets offer them, please visit our short breaks page.
There are some great childcare options in Les Gets, with all ages catered for. Childcare company policies usually dictate that we can not arrange the booking on your behalf but we are always happy to offer information and advice. You can also find out more by visiting our Les Gets childcare page. The cost of childcare is not included in your holiday package.
Let us arrange your ski lessons for you. As part of our concierge service, it won't cost a penny more than if you book direct - the only difference is that we do all the legwork for you. To find out more, visit our Les Gets ski and snowboarding lessons page. The cost of ski lessons is not included in your holiday package.
As part of our concierge service, we will be happy to organise your ski hire for you. The cost of ski hire is not included in your holiday package, but hiring your equipment through us won't cost you a penny more than going direct. So put your feet up and let us take care of everything for you.
For guests staying in Chalet Novelin, we usually recommend a local ski hire shop called PUREXPERIENCE. They're a great local company with well-maintained equipment and very knowledgeable staff.
Alternatively, our guests staying in Chalet Novelin can choose to hire from Delavay Sports ski rental shop, and get their equipment delivered directly to the Chalet.
All you need to do is let us know what you need. From there, we will take care of everything and make sure that your equipment is ready for you when you arrive in Les Gets. If this is your first ski trip, just let us know and we can guide you through the whole process. You can also find out more and view prices on our ski hire page.
Once you have booked your flights, just let us know the details and we can arrange your airport transfers for you. The cost of the transfers is not included in your holiday package, but we will be very happy to make all the arrangements for you as part of our concierge service. You won't pay a penny more than if you go direct, so leave the legwork to us!
At Mountain and Tradition, we take chalet cuisine very seriously. Nothing leaves Chef Raphael's kitchens unless it is sure to impress. But don't take our word for it, and read our Reviews to see how the dishes we serve continue to bring guests back year after year. Chalet Novelin offers a fully-catered package with all-inclusive drinks, plus a chalet host.
Start the day right. A delicious continental and cooked breakfast with freshly baked bread and pastries.
A culinary event of fine regional cuisine which everyone can enjoy. Menu design by Head Chef Raphael.
The only thing better than a great day on the slopes is the freshly baked cake that awaits your return.
Guests in Chalet Novelin enjoy all-inclusive house wine and beer throughout their stay. Cheers!
We are really passionate about the food we serve and you should expect to go home talking as much about the amazing cuisine as you do about the world-class skiing. For more information about our catering and the ethos which underpins it, please visit our catering page.
A delicious breakfast buffet comprising of freshly baked baguette, pain au chocolat & croissants, yoghurts (natural & plain), cereals, jams & honey, butter & vegan margarine, and a basket of fresh fruits (banana, clementine, apple & lemons).
Available every morning, to fill you up and get you set for the day. French crepes, bacon and eggs (boiled, fried or scrambled), omelette (ham, cheese or plain) or a hearty bowl of porridge.
Every day of your stay, a different special option is available. Some of our favourites include a vegan fruit smoothie (two days a week), an exotic fruit plate once a week (pineapple, kiwi and mango), the vegan bruschetta (two days a week), the classic croque monsieur, or egg cocotte & soldiers.
Wake up with a freshly brewed proper coffee, or a selection of teas (Earl grey, Green, Mint & Camomile), plus refreshing fruit juices on tap (Apple and Orange), and milk (UHT milk or plant based only).
Served every day of your stay. All our sandwiches can be adapted to suit vegetarians and vegans, as well as those with intolerances to wheat, gluten, dairy, eggs, nuts, peanuts and sesame. For allergies please be aware there may still be traces in our dishes as we can not remove these food items from our central kitchen. Soya, fish and shellfish are not used in any of our dishes.
Served every day of your stay. Please note that our cakes can not be adapted to suit those with special dietary requirements. However, each week, one of our daily cakes will be made to suit vegans and those with intolerances to wheat, gluten, dairy and eggs.
Enjoy a freshly brewed proper coffee, or a selection of teas (Earl grey, Green, Mint & Camomile), refreshing fruit juices(Apple and Orange), milk (UHT milk or plant based only), Lemonade or Coca-cola.
Please note that the number of evening meals included in your holiday package depends on the duration of your stay. Click here to find out how many evening meals you'll be getting...
Cream of parsnip and Espelette AOP chilli soup.
Traditional Burgundy beef, cooked low and slow for 6 hours in a rich red wine sauce. Served with glazed carrots, broccoli & mushrooms and our dauphinoise potatoes.
Kidney beans slow cooked burgundy style in red wine with glazed carrots, broccoli & mushrooms and our dauphinoise potatoes.
Nuggets and chips homemade with real chicken and real potatoes! Salad of cucumber and tomatoes.
Eton mess with fresh mango, ice cream, sorbet and homemade caramel sauce.
Lamb spring rolls, chickpea samosas and hummus with veg sticks.
Whole Lamb shoulder "red label" roasted "Marrakesh Tajine style" with chickpeas, turnip and carrots in the broth - served with "Ras El Hanout" scented couscous.
Honey roasted winter vegetables and chickpea Tajine, served with "Ras El Hanout" scented couscous.
Spaghetti Bolognaise.
Vanilla bean Crème Brulée.
Cream of pumpkin, curry and coconut soup.
Chicken Supreme roasted and served with a creamed piquillos pepper sauce, buttered Savoy cabbage and confit mushrooms. Roast baby potatoes with thyme on the side.
Mushroom and red peppers Croquettes served with a creamed piquillos pepper sauce, buttered Savoy cabbage and confit mushrooms. Roast baby potatoes with thyme on the side.
Roast chicken with baby potatoes and broccoli.
Giant profiteroles with vanilla ice cream and chocolate sauce.
Fresh black winter truffle and smoked raclette arancini, with a truffle mayonaise.
Chicken and leek pie under a puff pastry crust, served with sides of mash potatoes and green salad.
Butter bean and leek pie under a puff pastry crust, served with sides of mash potatoes and green salad.
Cottage Pie, green vegetables.
Vanilla bean panna cotta, topped with homemade blackberry jam and white chocolate crumble.
Baked Mont d'Or with bread sticks, potatoes, saucisson and pickles.
Local Haute-Savoie Pork cheek, braised slow and low in a rich tomato sauce with carrots and celeriac. Served with a celery, flat leaf parsley & granny smith apple salsa, and Les Gets style potato Rapins.
Les Gets style potato Rapins served with baked vegetables in rich tomato sauce and a celery, flat leaf parsley & granny smith apple salsa.
Risotto and ham fingers, tomato sauce with a tomato and cucumber salad.
Traditional apple crumble served with vanilla bean custard, and a very creamy vanilla triple cream.
The following table shows how many evening meals are included in your catered holiday package with us, depending on the length of your stay.
| Length of Stay (Days) | Number of Evening Meals |
|---|---|
| 7 | 5 |
| 6 | 4 |
| 4 | 3 |
| 3 | 2 |
On the other nights, when our chalet hosts are off, we will be happy to make a table reservation at a local restaurant of your choice. If you're not sure where is best, just let us know what kind of dining experience you most enjoy and we will be happy to recommend somewhere for you.
×All-inclusive wine in all of our chalets and apartments. White, red and rose wines sourced from trusted local supplier, Mas du Canal.
All-inclusive lager in all of our chalets and apartments. Kronenbourg Red (4.2% abv.) is a popular all-rounder.
Throughout your stay, enjoy all-inclusive fruit juice, lemonade, Coca-Cola and tonic water.
At Mountain and Tradition, we take your dietary requirements very seriously. We only claim to offer an alternative if we know we can make it just as delicious as our guests have come to expect from our standard menus.
All our meals have vegetarian options available. Our vegetarian dishes present a twist on the French classics, mouth-watering pies and hearty stews. If you're not a vegetarian but just fancy some meat-free nights just let us know, it's not a problem at all.
All of our meals can be adapted to suit vegans. Let us know your requirements when you book, and we will make sure there are plant-based options at every meal sitting of your stay. At breakfast, plant-based milk and margarine are available. For afternoon tea, there is a vegan savoury option daily. Just make sure you're the first one back to the chalet on the day our delicious Vegan Chocolate Cake is served! Then, each evening, three courses of plant-based deliciousness await you. Our starters include soups, tapenade and samosas. For dessert, a range of sorbets and fresh fruits will excite the palate all week.
We take all dietary requirements very seriously and we want our famous cuisine to be a highlight of every guest's stay. We can only cater for those with intolerances to wheat, gluten, dairy, eggs, nuts, peanuts and sesame. For allergies please be aware there may still be traces in our dishes as we can not remove these food items from our central kitchen. Soya, fish and shellfish are not used in any of our dishes. If you have a dietary need which you think we should know about, please let us know at the time of booking.
We provide a free concierge service for all of our guests. Let us organise your lift passes, ski hire, ski lessons, airport transfers and childcare. It costs no more than booking direct, only we do all the hard work for you. Here are some of the most popular services which we can help you with. If we make the booking on your behalf, you will pay the same price as if you were to go direct. In the case of childcare, the booking must be made by the parents but we are always happy to help with advice and recommendations.
Your catered holiday package with us includes evening meals on 5 nights of a week-long stay. On the other nights, when our chalet hosts are off, we will be happy to make a table reservation at a local restaurant of your choice. If you're not sure where is best, just let us know what kind of dining experience you most enjoy and we will be happy to recommend somewhere for you.
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Our flagship chalet. Five/six bedrooms. Outdoor hot tub.
Five bedrooms. Rooms 1 and 5 are family suites.
8 bedrooms plus mezzanine room. Hot tubs & swimming pool.
Five Bedrooms. Two floors. Outdoor hot tub.
This year, we are offering an extra-long stay on Christmas week in Chalet Novelin. So let the magic of Christmas last a bit longer, and enjoy eight nights in resort for the price of seven!
Don't postpone your dream holiday. Spend the festive period surrounded by snow in the stunning French Alps. Use this special offer to book an eight-night stay in any of our chalets, that begins on the 18th of December 2021.
To claim your discounted holiday, just book in Chalet Novelin using the prices and availability below and we will take care of the rest.
To celebrate the New Year in style, we're delighted to offer our Guests a 10% discount on the second and third weeks of January 2022 in Chalet Novelin. Take a break and enjoy the wonderful picture-postcard Alpine scene at a discounted price!
This offer applies to holidays starting on Saturday the 8th and Saturday the 15th of January 2021.
To claim your discounted holiday, just book in Chalet Novelin using the prices and availability below and we will take care of the rest.
As the days get longer and the sun shines brighter, grab your sun cream and enjoy the magical skiing with 10% off in Chalet Novelin.
Enjoy a 10% Discount when you book your ski holiday with us, starting on the 19th of March, the 26th of March, the 2nd of April or the 9th of April 2022.
To claim your discounted holiday, just book in Chalet Novelin using the prices and availability below and we will take care of the rest.
Our standard prices give you market-leading financial protection. We call it our FlexiPlus Cancellation Policy. That includes being 100% refundable up to 30 days before your arrival. Plus, even after that, if you are forced to cancel due to any of these covid-19 travel restrictions, you can also get a 100% refund up to just one day before your holiday starts. We haven't found this level of protection anywhere else. Find out more....
Booking your chalet holiday with us couldn't be easier. Simply use the booking form through the prices table, or just get in touch. From there, we'll look after everything for you. Here's a breakdown of everything that we can do for you between now and your first morning on the pistes.
Select your dates in the prices table or get in touch to put your dates on hold. We ask you to please read our terms and conditions and look over the catering options before booking.
Confirm your booking with a 25% deposit. Once you get written confirmation from us, you can safely arrange your travel and insurance without risk of your dates being booked by someone else.
The balance of your accommodation is due 60 days before your arrival date. This is also the time to secure your aiport transfers to Les Gets. Arranging your transfers is all part of our concierge service.
Ski and snowboarding lessons are able to be booked anytime from September, we strongly recommend letting us know if this is something you or a member of your group require when booking with us. Our concierge team will be sure to contact you about your options with enough time to secure your space with ESF ski school.
Three weeks before your arrival to the resort we'll contact you to arrange your ski and snowboard equipment hire for when you are in resort. At this point we will also double check for any dietary requirements so our chefs are fully prepared.
10 days before your arrival we'll have a good idea on the snow conditions and therefore this is the best time to organise your lift passes to ensure you make the most of your time in Les Gets and the Portes du Soleil.
The week of your arrival we'll send you the information you'll need to meet your transfer driver, or the chalet address if you've chosen to drive to Les Gets.
Pop the bubbles! You're on holiday!
These conditions apply to all holidays booked with SARL Montagne & Tradition, trading as "Chalets-LesGets.com" ("we" or "us"), and all people named or booked for by the party leader ("you"). "Our services" are those SARL Montagne & Tradition provide directly, such as food and accommodation. All other services provided by external suppliers, such as, but not limited to, childcare, snowsports instruction and other lessons, equipment hire and lift passes, are not classed as part of "our services". There is a section (section 5) for external suppliers. The rest of these booking terms and conditions apply exclusively to matters of our services only. "The holiday" is our package of food & accommodation only.
The contract is made on the date we issue confirmation of your booking (via email) from which point on you are said to have booked. No contract or obligation exists between us and you before this date. Your booking of a holiday with us confirms you understand and accept all terms and conditions laid down in our "Booking Terms and Conditions". We reserve the right to change our booking terms and conditions without notice. If you have already booked a holiday before any change you have the option to stay with the booking terms and conditions from your booking date. You will be notified in writing (email, fax or letter) of any proposed change and you must accept or refuse this within 28 days. If you make no contact then it is taken as you have accepted the new booking terms and conditions.
This contract does not apply to any services not classed as part of our services, such as, but not limited to, childcare, snowsports instruction and other lessons, equipment hire and lift passes, are not classed as part of "our services". We have no liability or obligation bearing from their providers, and offer no comment on the services they can provide.
After you have booked we will not apply any surcharges to you, even if the value of your home currency falls.
We reserve the right to change our prices either quoted or published at any time without notice. Although we update our website regularly, it will not always be up to the minute. Please contact us for up to date price and availability information.
A party leader making a booking takes responsibility for the whole party, including payment. The below applies to bookings of our services only.
The deposit is of 25% of the full holiday price.
We will issue confirmation of your booking when the full deposit has been received and cleared. Only from the date of this confirmation does any contract or obligation exist between us and you.
The Final Balance is due 60 days before departure. If this is not paid, then the holiday is deemed to have been cancelled and your deposit forfeited. We reserve the right to re-sell the holiday without notice.
The deposit and final balance are both due on booking.
If you do not make the payments by their due dates or do not arrive in resort or at the airport (as applicable), your holiday will be cancelled without notice and the cancellation charges will apply. In such cases, we would make every effort to contact you and would only cancel without notice if we were unable to contact you.
We may make bookings on your behalf with third parties, for example ski schools, ski hire providers, the lift pass office, childcare providers, restaurants and transfer companies. All third party bookings are subject to the terms and conditions of the provider. All contracts made are between you and the third party provider. We do not enter into any contract with third parties, and do not have obligation for any matter arising from a third party provider. We do not offer any comment on the standard of services they may provide. All disputes must be taken up with the provider directly, including requests for refunds, even if we have paid the supplier on your behalf.
If you cancel your holiday at less than 8 days' notice, you may still be liable for any third-party services which you have booked through us, including but not limited to airport transfers and snowsports lessons.
There are no alteration fees.
On a discretionary basis only, and where availability permits, it may be possible for you to change your dates of stay to any other week in the same season, change rooms booked and change names of party members prior to the date of payment of the final balance. If the holiday price goes up because of your requested changes, you will be required to make up the difference in price. If the price goes down because of your requested changes, a refund of the difference remains at our discretion.
You may only alter the names of persons travelling up to 14 days before departure. No monies will be refunded for a person taking the place who would upon normal booking pay less than the original person has paid (e.g. if a child takes the place of a full paying adult there will be no refund).
All other alterations not specifically mentioned above are considered a cancellation of the whole party who will then need to re-book. The charges for cancellation are outlined below.
It is a requirement for all bookings that all guests have holiday insurance which includes cancellation cover. If you cancel your holiday for any reason (including force majeure) a cancellation charge will be due. For further details about force majeure events, please see our terms and conditions The cancellation charge varies depending on the length of notice which is given for the cancellation, as well as which pricing option you chose at the time of booking.
| Notice of cancellation (days before arrival date) | Refund % of total holiday cost |
|---|---|
| 30 or more | 100% refund, including your deposit |
| 1 to 29 | If any of the below Covid-19 related travel restrictions are in place, you can also get a 100% refund for everything you've paid us, including your deposit.
If none of the above Covid-19 travel restrictions are in place, or if the self-isolation / quarantine restrictions are due to you or a party member not being able to present a valid vaccination certificate, you can still cancel and get a refund of 60% of your holiday price. |
| Less than 1 days | Full holiday price forfeited |
Our FlexiPlus Cancellation Policy does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. It also does not cover you if a party member contracts covid-19 in resort. Please make sure your travel insurance will cover you for these situations.
| Notice of cancellation (days before arrival date) | Refund % of total holiday price |
|---|---|
| 60 or more | Deposit is forfeited |
| 30 to 59 | 40% |
| 1 to 29 | 10% |
| Less than 1 days | Full holiday price forfeited |
If the French authorities instruct us to close our chalets due to Covid-19 before your stay, you'll get a 100% refund of what you've paid us.
You must let us know if you wish to cancel, even in scenarios that might seem obvious (e.g. if all borders are closed). If you do not let us know you wish to cancel then you'll be classed as a "no-show" and the full holiday price forfeited. You must let us know in writing that you wish to cancel, by email is fine.
In the unlikely event we need to make a cancellation for reasons not classed as "force majeure" then we will offer you a full refund of all monies paid. If your holiday is cancelled by us, you will be notified of the cancellation in writing (e.g. via email).
In the case of us making a major alteration to your holiday, you may select either a full refund of all monies paid or the altered holiday offered by us. Change of dates of holiday or removal of exclusive use of the chalet are classed as major alterations. All other alterations, including change of room and change of chalet, are classed as minor alterations and no offer of full refund is applicable. The refund of all monies paid is the full limit of our liability, we accept no liability for any other costs incurred to you, including charges for cancellation of your travel and cancellation of other services for example equipment rental, lessons, lift passes and childcare.
In the unlikely event that we are forced to cancel your holiday due to force majeure, other than French authorities instructing us to close due to Covid-19 as above, you will be entitled to a full or partial refund depending on the timing of the cancellation and the pricing option which you chose at the time of booking. Force majeure is unusual circumstances outside our control including, but not limited to, war, threat of war, terrorist action or threatened terrorist action, riots, industrial action, natural or nuclear disasters, fire, flooding or adverse weather conditions, epidemics and pandemics, closure of ports and airports or similar events. If your holiday is cancelled by us, you will be notified of the cancellation in writing (e.g. via email).
For details of the cancellation charges which would apply in the event of force majeure, please see the cancellation charges information in Paragraph 7 above.
We take responsibility for the actions or omissions of our staff only in the course of their normal work. We take no responsibility for any actions or omissions of staff outside normal working times, including but not limited to voluntary skiing or hiking with guests, childcare and socialising with guests. We are not sport instructors of any kind, qualified child minders or anything other than an accommodation and food provider. All issues of safety are your own responsibility. You must make all decisions as to whether each external situation is suitable for you. We have no liability for any accidents or losses, no matter how they occur externally. We take no responsibility for any persons not employed by SARL Montagne & Tradition, even if they are a third-party supplier connected to us.
Where you do not incur death or personal injury, our liability is limited to the full monies paid to us for our services. No extra costs, for example travel from the UK, are liable to us.
We reserve the right to charge you for any damage to our property and for any unusual cleaning. This must be paid within 24hrs else we reserve the right to terminate this contract and all services we provide to you, including accommodation, food and transfers. Any behaviour deemed by us to be anti-social may result in the immediate termination of this contract and all services we provide to you. Group bookings are classed as one. No further obligation would be due to any member of a party, even if a non-offender, of a terminated contract.
We will endeavour to have your room ready by 4pm on the day of your arrival. Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 4pm, or wish to leave after 10am .
In the event that you have reason to complain whilst on holiday with us, you should immediately notify your Resort Manager. By raising complaints early, they can often be dealt with quickly so the rest of the holiday can continue to your satisfaction. If you are still unhappy after your initial complaint, please inform us that any actions we have taken have not corrected the problem to your satisfaction. If you remain dissatisfied the party leader must write to us within 28 days of the end of the holiday giving full details of the complaint. For all complaints and claims which do not involve personal injury, illness or death, we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Please note there are many factors outside our control, notably weather driven aspects such as lack of snow or water shortages. Although we have no liability for factors outside our direct control, we will do our best to help.
In a mountain resort it can take longer to rectify any problems that may occur than you might expect in your home country, especially involving trades persons and during the holiday periods. Please bear this in mind when we are dealing with any issues.
We have tried to make all information in our website as accurate as possible. Please note our prices and availability published may be out of date, please call us for an up to date quote. All information regarding 3rd party suppliers has been supplied by them to us, but we make no claims to it being complete or up to date. They may subsequently have altered their information, making the facts we have published inaccurate or incomplete.
All photos we publish are of the resort or chalet in question except where the subject is not the scenery itself, for example photos of a ski instructor or our staff.
Although we will try our best, it can take a large amount of time to rectify any technical problems due to the remoteness of ski resorts from the suppliers. We cannot guarantee our internet access to work. We do not provide any computers.
Chalets are not always built with child safety in mind. Parents must be aware there are greater risks than in a normal home environment, and extra care should be taken at all times.
Furnishing may vary from that shown or described. Rooms may not be lockable.
Hot tubs and saunas can break down and it can take time to get them fixed in a ski resort. As such, we cannot promise that they will be in working order. The hot tub and sauna are available 08:00 to 20:00. However, they may not be available during necessary maintenance (including changing of the water). Children are the responsibility of their parents at all times. No glassware is allowed in or around the hot tubs and saunas. Additional rules for hot tubs and saunas are displayed in situ and should be followed at all times.
You must have adequate liability and cancellation insurance for your holiday. Please provide us with the name of your insurer and a policy number in case of emergencies.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of your home country. As a general rule, these requirements and standards will not be the same as your home country and may sometimes be lower.
The contract between us and you, and any matters arising from it, will be governed under French law and are subject to the jurisdiction of the courts of France.
×Having been born and raised right here in Les Gets, Raphael travelled Europe as a noted chef before returning to his home in 2008 to found Mountain and Tradition with his wife, Jana. Drawing on her background in hospitality, Jana looks after the organisational side of your ski trip, making sure everything is in place for the perfect ski chalet holiday.
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