Nobody ever wants to cancel a ski holiday. But sometimes it's unavoidable. That's why we have introduced our new flexible pricing system to make it easier for you to change your plans if you have to.
When you book a winter holiday with us, there are two price options to choose from: Saver and FlexiPlus. Saver gives you the best possible price. FlexiPlus gives you more flexibility and security in case you need to cancel.
It is a requirement for all bookings that all guests have holiday insurance which includes cancellation cover. If you cancel your holiday for any reason (including force majeure) a cancellation charge may be due. For further details about force majeure events, please see our terms and conditions. The cancellation charge varies depending on the length of notice which is given for the cancellation, as well as which pricing option you chose at the time of booking.
|Notice of cancellation (days before arrival date)||Cancellation charge % of total holiday cost|
|60 or more||40%||0%|
|30 to 59||60%||0%|
|3 to 29||90%||40%|
|Less than 3 days||100%||100%|
If you do not make the payments by their due dates or do not arrive in resort or at the airport (as applicable), your holiday will be cancelled without notice and the above charges will apply. In such cases, we would make every effort to contact you and would only cancel without notice if we were unable to contact you.
If you cancel your holiday at less than 8 days' notice, you may still be liable for any third-party services which you have booked through us, including but not limited to airport transfers and snowsports lessons. Please ensure your insurance covers cancellation of your holiday for any reason.
Before you book, please read our Terms and Conditions.