Last updated: 23 September 2020
Nobody ever wants to cancel their mountain holiday. But sometimes it's unavoidable. That's why we've created our market-leading FlexiPlus Cancellation Policy, all included in our standard prices. Travel insurance companies are now covering some COVID-19 scenarios but not all. You can now book with confidence knowing that we have your back should things change and you need to postpone or cancel your holiday.
These terms apply to any holiday starting 1st May 2021 and after. Complete financial peace of mind, for you and your whole family, even in the times of Covid-19.
The terms and flexibility included in our standard prices are market leading, giving you the complete peace of mind that your money is secure and you can book with confidence.
|Notice of cancellation (days before arrival date)||Refund / Voucher % of total holiday cost|
|30 or more||100% refund, including your deposit|
|1 to 29|
If any of the below Covid-19 related travel restrictions are in place, you can get 100% voucher for everything you've paid us, including your deposit.
If none of the above Covid-19 travel restrictions are in place, you can cancel and get a refund of 60% of your holiday price.
|Less than 1 days||Full holiday price forfeited|
Please note you need to let us know you wish to cancel in all scenarios. You'll find the full details on our terms and conditions page.
Well, that is amazing travel insurance! No problems, we've planned for that too. The above FlexiPlus Cancellation Policy is included in our Standard prices. You can also book our non-refundable Saver prices which do not include the FlexiPlus Cancellation Policy. That is 10% cheaper but doesn't include any of the protections. Please see our page on pricing options for more details.
Our FlexiPlus Cancellation Policy is designed to cover you when governments put any of these covid-19 related travel restrictions in place for everyone. It does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. Travel insurance companies are now offering such products and please make sure your travel insurance will cover you for these situations.
For all our guests, whichever winter package they book, we reduced our deposit amount from 40% to our lowest ever level at just 25%.
The whole of France is currently within "placé en état d’urgence sanitaire". You can find out more on the French Government website here (we are in area 74 - Haute Savoie) .
Yes. There is a six hour vacancy of the chalet during changeover so we can deep clean and disinfect the chalet. We also regularly disinfect the commonly touched items throughout your stay in our catered chalets such as door handles, light switches and stair banisters.
We have hand sanitisers in all our chalets and we regularly disinfect the communal areas and commonly touched surfaces in our catered chalets. We recommend bringing a small bottle with you though for when you are out of the chalet.
Yes, all our properties have access to a washing machine.
Yes, masks are mandatory in all the shared/public areas of our buildings which may be shared with other accommodations such as the ski rooms, stair cases, hall ways and fitness rooms. Although it's not compulsory, we recommend wearing masks in the communal areas of the chalet such as the living area.
No, there are no such regulations in France. Our chalets are classed as private spaces. The French government does not have any restrictions in private residences.
Masks are required when in any public indoor spaces such as restaurants, shops, bars & the tourist office.
Yes, there is a risk as we are not able to abide by social distancing in our shared chalets. If this is a worry for you then we recommend booking a chalet for exclusive use.
Yes, this is a possibility. Our staff will be wearing a mask while they are in the chalet and you can if you want also. If this is still a worry for you, we recommend to book self-catered accommodation. You can contact us directly with your dates and group size for the availability.
Yes, this is possible. Most of the public places, such as restaurants and bars, are following the protocols and recommendations from the French health authorities though later on especially in bars social distancing can be less respected.
Les Gets is only a 9 hr drive from Calais, and it's all motorway until the last 30 minutes. All our chalets have parking. Please see our Getting to Les Gets page for more details about driving to Les Gets.
Please do not hesitate to get in touch by phone or email with any questions, we'd be glad to help.
You will find everything you need to know about whats happening in Les Gets around Covid-19 on the official Les Gets Covid page here.
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