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Items for travel to a ski holiday during the Covid-19 pandemic

Covid 19 Information Page

Changes to our Winter Chalet Holidays:

Last updated: 28 October 2020

Due to resurgence of COVID-19, and the increased levels of social distancing required, we are unfortunately having to make significant changes to our chalet holidays for this winter.

We are in the process of updating our website to reflect this. Here is a quick summary of the changes below. We will also be contacting all our guests whom are affected by this change.

Change #1 - Whole chalet bookings only

We will not be providing shared chalets this winter. We usually sell The Alpine Lodge, our flagship chalet on a room by room basis. For this winter will will only sell it on a whole chalet occupancy basis.

Change #2 - No hosted catered chalets

We will not longer be able to run our traditional catered chalet holidays with chalet hosts in the chalet with you. Instead, we'll be offering our chalets on a self catered basis, and then you can add-on a meal delivery services for the days you would like.The idea here is to remove the close contact a chalet host would bring by being in your chalet for extended periods.

How the meal delivery option works

Our chalets are booked as self-catered, and you can add on meal deliveries for as many days as you would like. We can provide your breakfasts and evening meals. When you arrive in the chalet we'll have stocked it with all the breakfast essentials such as milk, orange juice, cereals, butter, jam and yoghurts. Then each morning we'll deliver freshly baked baguettes, croissants and pain au chocolates. For evening meal you'll get two delicious courses, all full prepared ready for you to pop into the oven, serve and enjoy whenever you would like to eat. We'll do the deliveries each morning and leave it all at your front door to reduce the social contacts.

Your options if your holiday is affected

Firstly, we really are sorry to have to make these changes. We are so very proud if our catered chalet holidays and it's with a heavy heart that we have taken this decision.

If you have booked a catered chalet with us, we will be in touch with you. Your options are:

If you have any questions about your booking with us in the meantime please do get in touch.

We have made it easier for you to cancel

Because nobody can predict the future

Last updated: 23 September 2020

Nobody ever wants to cancel a ski holiday. But sometimes it's unavoidable. That's why we've created our market-leading FlexiPlus Cancellation Policy, all included in our standard prices. Travel insurance companies are now covering some COVID-19 scenarios but not all. You can now book with confidence knowing that we have your back should things change and you need to postpone or cancel your holiday.

These terms apply to any holiday starting 1st Dec 2020 and after. Complete financial peace of mind, for you and your whole family, even in the times of Covid-19.

Complete Financial Peace of Mind

Market Leading FlexiPlus Cancellation Policy, included in our Standard Prices

Last updated: 23 September 2020

The terms and flexibility included in our standard prices are market leading, giving you the complete peace of mind that your money is secure and you can book with confidence.

Our FlexiPlus Cancellation Policy:

Notice of cancellation (days before arrival date) Refund / Voucher % of total holiday cost
30 or more 100% refund, including your deposit
1 to 29

If any of the below Covid-19 related travel restrictions are in place, you can get 100% voucher for everything you've paid us, including your deposit.

  • If any borders are closed so you cannot get to resort.
  • French authorities (either regional or national) require everyone to self-isolate or quarantine on arrival here in resort.
  • Your country's authorities (either regional or national) require everyone to self-isolate or quarantine on arrival home.
  • French authorities instruct us to close our chalets.

If none of the above Covid-19 travel restrictions are in place, you can cancel and get a refund of 60% of your holiday price.

Less than 1 days Full holiday price forfeited

Please note you need to let us know you wish to cancel in all scenarios. You'll find the full details on our terms and conditions page.

I have amazing travel insurance and don't need these protections

Well, that is amazing travel insurance! No problems, we've planned for that too. The above FlexiPlus Cancellation Policy is included in our Standard prices. You can also book our non-refundable Saver prices which do not include the FlexiPlus Cancellation Policy. That is 10% cheaper but doesn't include any of the protections. Please see our page on pricing options for more details.

How to get Cover for personal / party member specific travel restrictions

Our FlexiPlus Cancellation Policy is designed to cover you when governments put any of these covid-19 related travel restrictions in place for everyone. It does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. Travel insurance companies are now offering such products and please make sure your travel insurance will cover you for these situations.

What else we are doing to help

We reduced our deposit

For all our guests, whichever winter package they book, we reduced our deposit amount from 40% to our lowest ever level at just 25%.

Frequently Asked Questions

Last updated: 28 October 2020

Are there special cleaning procedures in place in the company?

Yes. There is a six hour vacancy of the chalet during changeover so we can deep clean and disinfect the chalet. We also regularly disinfect the commonly touched items throughout your stay in our catered chalets such as door handles, light switches and stair banisters.

Do I need to bring my own hand sanitiser?

We have hand sanitisers in all our chalets. We recommend bringing a small bottle with you though for when you are out of the chalet.

Can I wash my mask in the chalet?

Yes, all our properties have access to a washing machine.

Are there rules in place for the public or shared areas in the buildings?

Yes, masks are mandatory in all the shared/public areas of our buildings which may be shared with other accommodations such as the ski rooms, stair cases, hall ways and fitness rooms.

Are there government rules specifying a maximum amount of people allowed in the chalet or minimum space per person?

No, there are no such regulations in France. Our chalets are classed as private spaces. The French government does not have any restrictions in private residences.

Do I have to wear a mask whilst skiing?

Masks are compulsory when queueing for ski lifts and whilst on ski lifts only. Although Les Gets have not specifically said if a neck warmer/buff will be acceptable, other ski resorts have said such are not acceptable so we recommend keeping a mask with you whilst skiing. Please see the official Les Gets Covid page for details.

Are masks compulsory in the village?

Masks are required when in any public indoor spaces such as restaurants, shops, bars & the tourist office.

Can I get contaminated out and about in the resort?

Yes, this is possible. Most of the public places, such as restaurants and bars, are following the protocols and recommendations from the French health authorities though later on especially in bars social distancing can be less respected.

Can I get contaminated whilst skiing?

It is a possibility. Here is what the resort are doing to reduce the risks on the ski slopes. Please see the official Les Gets Covid page for more details.

I'm worried about flying. What can I do instead?

Les Gets is only a 9 hr drive from Calais, and it's all motorway until the last 30 minutes. All our chalets have parking. Please see our Getting to Les Gets page for more details about driving to Les Gets.

How can I find out more about what you are doing as a company?

Please do not hesitate to get in touch by phone or email with any questions, we'd be glad to help.

Our top 3 recommendations:

What is Les Gets resort doing?

You will find everything you need to know about whats happening in Les Gets around Covid-19 on the official Les Gets Covid page here.

Les Gets Chalets

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